Privacy policy

• This website is operated by Aldobi Online Trading and Services LLC, and their partners (collectively, “we” “us” or “our”), who are registered in Qatar and headquartered at Doha, Qatar hereinafter referred to as the “Company”. At this Company, we value your trust & respect your privacy. This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us.
• This Privacy Policy (“Policy”) explains our online information practices and the kinds of information we may collect as a result of your interaction with us through the websites and applications operated by Aldobi Online Trading and Services LLC including the websites that you may access using your mobile electronic device (collectively, “Sites”) and the services provided through the Sites (“Services”).
• This Policy also explains how we intend to use and share that information, how we protect that information, and how you can opt out of a use or correct or change such information.
• This Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services.
• You are advised to read this Privacy Policy carefully. By downloading and using the Company application/ website/WAP site you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access the Company’s webpages and/or applications.
• Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically.
• It is warranted between the users and the Company that the Company has made all the requisite disclosures hereby fulfilling the mandate of all national and international laws.
• To provide you with the most relevant experience and facilitate access to our services, our website may automatically redirect you to our mobile applications available on official app stores (e.g., Google Play Store, Apple App Store) or to our main website (aldobi.com). This redirection occurs based on your device's operating system (e.g., Android, iOS) and, in some cases, specific campaign parameters (such as a 'slug' in the URL).
• The purpose of this automatic redirection is to seamlessly guide users to the appropriate platform where they can access our full range of services. For instance, if you are accessing our site from an Android device and arrived via a specific campaign link, you may be automatically directed to our Android application on the Google Play Store. Similarly, iOS users may be directed to the Apple App Store.
• While we strive to make this process as smooth as possible, please be aware that such redirections are part of our user experience optimization. If you prefer not to be redirected, you may manually navigate to our main website at https://aldobi.com

The elements to our endeavours in protecting your privacy are delineated through the stipulations enshrined in this Privacy Policy as stated below.

Consent To Processing

Our Sites are operated in Doha, Qatar. By using our Sites, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information outside Qatar, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.

Protection For Children

The international mandates impose certain requirements upon websites and online services that are directed toward children. We are committed to protecting children’s online privacy and complying fully with the said laws. We do not collect any personally identifiable information anywhere on the Sites except where expressly stated. We believe that children should be able to use the Internet in a safe, productive and efficient manner and should be afforded the highest protection available with respect to their personal information. To that end, we only ask for adults’ personally identifiable information. We do not knowingly collect any individually identifiable information from users under the age of 18 anywhere on the Sites. If we become aware that a child under the age of 18 has submitted his or her personally identifiable information, we will delete such information immediately.

• We may change this Privacy Policy at any time. Please take a look at the “Last Updated” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we make the revised Privacy Policy available on or through a Site. Your use of such Site or your submission of any information in connection with such Site following such changes means that you accept the revised Privacy Policy.

• When you use the Site, two types of information are collected in connection with the Properties: Personal Identifiable Information (PII) and Other Information.
• “Personal Identifiable Information (PII)” is information that identifies you as an individual. We and our third-party service providers (label, merchandise, marketing and advertising partners), may collect PII from you including your name, address, e-mail address and phone number, financial and credit card information, personal description, photographs or images, and comments. You may, however, visit our site anonymously.
• “Other Information” is any information that does not reveal your specific identity. Other Information is addressed separately below, under the heading “Other Information We May Collect”.
• We and our third-party service providers may use Personal Information:
• To respond to your inquiries and fulfil your requests, such as to send newsletters to you or to provide you with information about our products and services
• To send to you administrative information, including information regarding the Sites and changes to our terms, conditions, and policies.
• To complete and fulfil your purchase, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service.
• To send to you marketing communications that we believe may be of interest to you (including, without limitation, by our third-party service providers that send email and other types of advertising, such as display advertising or sponsored advertising on the Sites or other properties, to those whose email addresses we have collected).
• To send to you SMS text messages, if you have indicated you would like to receive them. Please keep in mind that message and data rates may apply. If additional rules are provided in connection with any specific SMS text message sign-ups, such rules shall also apply and shall control in the event that they conflict with this Privacy Policy.
• To personalize your experience on the Site by presenting products and offers tailored to you.
• For our business purposes, such as data analysis, audits, developing new products, enhancing the Site, improving our services, identifying usage trends and determining the effectiveness of promotional campaigns.

To Advertise

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you

As we believe to be necessary or appropriate

1. Under applicable law, including laws outside your country of residence.
2. To comply with legal process.
3. To respond to requests from public or government authorities, including public or government authorities outside your country of residence.
4. To enforce our terms and conditions.
5. To protect our operations or those of any of our affiliates or artists.
6. To protect our rights, privacy, safety or property, or that of our affiliates, our artists, you or others.
7. To allow us to pursue available remedies or limit the damages that we may sustain, we may combine PII that you submit on or through the Site with information that we collect from and about you from other online and offline sources, including from our own websites and web properties (including apps, widgets, and players) and third-party sources, which may include social media services you interact with through our Sites. We treat such combined information as Personal Information as long as it is so combined.

• Your Personal Information may be disclosed:
• To our third-party service providers (and in some cases, our affiliates) who provide services such as hosting, data analysis, payment processing, order fulfilment, infrastructure provision, IT services, customer service, email delivery, credit card processing, auditing, and other similar services to enable them to provide such services.
• To our affiliates, to permit them to send marketing communications to you.
• To unaffiliated third parties or their vendors, to permit them to send, or to cause to be sent, marketing communications to you in online and offline media.
• To our artists (including any of the artists’ band members, if applicable) and their representatives, so that the artists and their representatives may use this information to send to you communications (including marketing communications) that they believe may be of interest to you, including, for example,
  1. Sign up to join the applicable artist’s mailing list and/or to receive such artist’s newsletters.
  2. Register with the applicable artist’s website
  3. Or have otherwise indicated that you would like to receive information and/or marketing communications from the applicable artist. We do not control, and are not responsible for, artists’ and their representatives’ use of Personal Information.
• To identify you to anyone to whom you send messages on or through the Site.
• By you, on or through message boards, chat, profile pages and blogs, and other services to which you are able to post information and materials. Please note that any information and materials that you post or disclose on or through a Site will become public information, and may be available to visitors to such Site and to the general public, and may be redistributed through the Internet and other media channels where they will reach an even broader audience.
• We urge you to be very careful when deciding to disclose your Personal Information, or any Other Information, on or through the Site.
• We are not responsible for the use or disclosure of any information you voluntarily disclose through any site – To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceeding)

Sensitive Information

We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership) on or through the Site or otherwise to us.

As we believe to be necessary or appropriate

1. Under applicable law, including laws outside your country of residence.
2. To comply with legal process.
3. To respond to requests from public or government authorities, including public or government authorities outside your country of residence.
4. To enforce our terms and conditions.
5. To protect our operations or those of any of our affiliates or artists.
6. To protect our rights, privacy, safety or property, or that of our affiliates, our artists, you or others.
7. To allow us to pursue available remedies or limit the damages that we may sustain.

• With regard to each of your visits to our Site we may automatically collect the following information:
• Technical information, including IP address, login information, geographic location information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Information about your visit, including the full URL clickstream to, through and from our site (including date and time).
• Pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
• Third-party partners may collect personal information about your online activities over time and across third-party websites or online services through your use of the Site.
• We collect certain technical and usage information automatically when you visit our website, particularly when you arrive via specific marketing campaigns. This data helps us understand the effectiveness of our advertising efforts and improve your experience. The information collected for this purpose may include:
  1. User Agent: Information about your browser and operating system (e.g., Android, iOS, Windows, macOS).
  2. Device Model: The specific model of your device (e.g., iPhone 13, Samsung Galaxy S22).
  3. Operating System Version: The version of your device's operating system (e.g., iOS 15.5, Android 12).
  4. Campaign Identifier (Slug): A unique identifier associated with the marketing campaign that led you to our site. This helps us attribute your visit to a specific campaign.
  This data is collected via a client-side script on our landing pages and is transmitted to our campaign tracking API endpoint at https://admin.aldobi.com/marketing/api/campaign-tracking/. The primary purpose of this collection is to analyze campaign performance, optimize our marketing strategies, and understand user engagement with our advertisements. This information is typically aggregated and anonymized for analytical purposes and is not used to personally identify you.

• Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law.
• In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined.
• We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, Other Information may be provided to other parties including, but not limited to, sponsors, labels, management, partners, artists, or agents for marketing, advertising, or other uses including:
• Aggregate or anonymized data to advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
• Analytics and search engine providers that assist us in the improvement and optimization of our Site such as Google Analytics Demographics and Interest Reporting, or similar analytics reporting systems. The data collected from these tools may include age, gender, and general interests.

• We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server.

• The Site uses technologies such as pixel tags, cookies, and beacons. Pixel tags are small bits of code that provide a method of delivery information on a webpage which allow the operator of the page or a third party to collect information about the users of the page.
• Cookies are small text files that are stored on the browser of your computer that uniquely identify your browser and provide information to the cookie sender. We use cookies to help us understand and save your preferences for future visits, target and keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
• In some of our email messages, we may also use “click-through URLs” or pixel tags to determine whether the email has been opened and to measure the effectiveness of our customer communications. This data may also be used to gauge your interest in particular topics, so we can deliver a more relevant, personal and convenient user-experience.
• We may use third-party advertising companies to collect data and/or serve ads when you visit our website or application. These companies may use information about your visits to this and other websites or applications in order to provide advertisements about goods and services of interest to you.
• You may be able to change your browser settings to refuse cookies or to alert you of when a cookie has been placed on your browser. Check your browser for details.

• When we redirect you to third-party platforms, such as the Google Play Store or Apple App Store, please be aware that these platforms have their own independent privacy policies and terms of service. We encourage you to review the privacy policies of these third-party platforms, as your interactions with them are governed by their respective policies. We are not responsible for the privacy practices or the content of these external sites or applications.

• Our Site may include Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly.
• Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
• You may be able to log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form.
• Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

• If you have any questions about this Privacy Policy, please contact us by email at support@aldobi.com.
• Questions, comments, and requests regarding this privacy policy are welcomed by mailing at the relevant address specified above.
• Please note that email communications are not always secure, so please do not include credit card information or other sensitive information in your email messages to us.